Vortic Watch Company - Warranty Services & Return Policy

Watchmaking Services

Warranty Services

Vortic's 2-year Revolving warranty requires watch owners to service their watch within two years to maintain their warranty. There are two types of services available for those looking to extend their existing warranty for two more years; Warranty Inspection and Warranty Overhaul.

NOTE: Some watches may require an overhaul to maintain the warranty. The need for this is determined when the watch is received and inspected at Vortic.

Warranty Inspection (minimum)

A watchmaker at Vortic will inspect and clean the exterior of your watch as well as regulate the timekeeping.

Cost: $50

Warranty Overhaul (recommended)

Includes the complete disassembly of the watch mechanism for meticulous cleaning, oiling, and calibration.  Vortic recommends overhauling your watch every 18 months to ensure top performance and longevity.

Cost: $250

Non-Warranty Services

Vortic can overhaul, repair, or restore most any watch through their network of expert watchmakers. Naturally, the company specializes in Antique American pocket watches, but please use the contact form below to inquire about a project.

Cost: ~$400+

Services Contact Form

2-Year Revolving Warranty Overview

Vortic's 2-Year Revolving Warranty gives individuals the opportunity to warranty their watch for a lifetime. We exist in a throw-away society, and we believe that is not right. The mechanisms inside our watches and the watch cases we build around them were made to last forever if properly cared for. That is why our 2-year warranty re-starts when your watch is serviced by Vortic. 

Covered By Warranty

• Dislodged hands or dial
• Conspicuous aesthetic blemishes
• Malfunctions in timekeeping
• Failure of the winding and time setting system

Not Covered By Warranty

• Damages due to impact or trauma such as broken crystals or case deformation
• Damage due to excess exposure to water
• Damage resulting from improper handling, lack of care, accidents, negligence
• Blemished, patina'd or cracked dials/hands
• Leather strap and buckle not covered

NOTE - Your warranty will be void if your watch casing is disassembled or altered by someone other than Vortic or a Vortic certified watch repair company.

Return Policy Overview

Vortic will accept the return of any watch in like-new condition for up to 90 days. Return items must contain original packaging and be in unworn condition. The customer is responsible for return shipping and packaging of the item(s) in question. Some items may require a re-stocking or repair fee in the case of damage or visible wear.

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