Warranty & Return Policy
Vortic has built a reputation based on quality and customer service. That is why all watches are warranted by the Vortic Watch Company under the terms and conditions of the twelve (12) month warranty.
We suggest that your watch should receive routine servicing once every 3-5 years or as needed, warranty services can be found HERE.
Vortic prides itself on craftsmanship and the preservation of timepieces built over 100 years ago in America and all over the world. As such, the pieces may contain slight aesthetic variations that reflect the watches’ antiquity. Such variations include, but are not limited to hairline cracks on the dial, wear of the movements, blurring of the original engraving, and fading of ink inlay on the watch face or movement.
The Vortic warranty covers faulty workmanship under normal use for the lifetime of the product. In the case of defects covered by the warranty, all components (excluding leather strap and buckle) will be repaired or the watch will be replaced free of charge. In the case of a replacement, Vortic cannot guarantee the same watch model. If a specific model is not available a watch of equal value and similar style will be provided. One must prove their authenticity of ownership in order to make a warranty claim. This is done by presenting either the “Authenticity Card” or the “Watchmaking Certificate.” The warranty is transferrable so long as each owner retains these documents of authenticity.
REQUESTING WARRANTY SERVICE:
To make a claim, do not return your Vortic watch to the retailer or directly to Vortic without following the required steps. Retailers are not authorized to provide service under this warranty. Please submit your claim using the contact form on Vortic's website. When you have received an e-mail verifying that your claim has been reviewed and may be covered under warranty please ship the watch, including all parts and accessories, pursuant to the instructions in the e-mail authorization. Vortic is not liable for any damage incurred during return shipping.
- The following are covered under warranty unless excluded per the terms below:
- Dislodged hands or dial;
- Excessive oxidation of case or hardware;
- Unsecured movement, dial or crystals;
- Conspicuous aesthetic blemishes. Vortic reserves the right to evaluate each watch for misuse or negligence;
- Malfunctions in timekeeping evaluated on a case by case basis;
- Timekeeping Precision which is the loss or gain of one minute or more in a 24 hour period as determined by Vortic;
- Failure of the winding and time setting system as determined by Vortic.
WARRANTY DOES NOT COVER AND MAY VOID WARRANTY:
- Damages due to impact or trauma such as broken crystals or case deformation.
- Damage due to excess exposure to water.
- Damage resulting from improper handling, lack of care, accidents, negligence.
- Watch casing is disassembled or altered by someone other than Vortic or a Vortic certified watch repair company.
- Leather strap or buckle.
- Services or repairs performed by unauthorized agents or other factors not related to defects in materials or workmanship.
- Scratches or marks on the watch face or casing or a cracked dial. Cracked dials may occur due to the age of the dial and do not reflect faulty workmanship. Vortic can replace cracked dials for a fee. Please contact us for additional information.
- Vortic reserves the right to deny any and all warranty services if the customer cannot produce proper documentation to prove authenticity.
LIMITATION ON DAMAGES:
The following warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Vortic. Vortic shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Vortic has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose.
Vortic’s entire liability shall be limited to replacement or repair at Vortic’s sole option. However, some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.
All watches built can be returned within 90 days for a full refund if they are in un-worn and un-used condition. Watches in worn or used condition may qualify for a partial refund in the form of store credit. All watches with custom engraving, no matter when they were manufactured, are not eligible for a return.
Customer satisfaction is paramount to Management at Vortic Watch Company. Being a low volume manufacturer of custom goods, the Management attempts to handle each case on an individual basis. However, as such, each watch built by Vortic is completely custom and is legitimately one-of-a-kind. This means that whether an individual requesting a return is the purchaser, the end-user, or one of Vortic’s authorized dealers, any returns must be approved/agreed to in writing by the Management of Vortic LLC.
Retailers are not authorized to process returns. However, individuals residing within a convenient distance from an authorized dealer should return their product to that location if an issue is encountered. In this way, dealers can help avoid unnecessary shipping costs, ensure proper packaging, and complete returns in a timely manner.
Do not return products to Vortic without prior written authorization. Vortic will accept the return of any watch in like-new condition after any period. Return items must contain original packaging and be in unworn condition. The customer is responsible for return shipping and packaging of the item(s) in question. All packages must be both pre-paid and insured. Issued Return Credit does not include original shipping and insurance charges. Vortic reserves the right to deny returns. Some items may require a re-stocking or repair fee in the case of damage and/or wear.
Vortic's policies are intentionally firm, but rest assured that the Management will do everything in their power to not only accommodate customers but to ensure that their experience is positive.Returns and/or Refunds may be requested by e-mailing firstname.lastname@example.org with an explanation, and images describing the reason for the request. If the request is approved, please ship the watch, including all parts and accessories, pursuant to the instructions in the e-mail authorization. Vortic is not liable for any damage incurred during return shipping.